Tamper-Proof Digital Documents
Blockchain-backed documents that can't be changed without detection, built for universities, students and government bodies.
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Senior Engineer Specialist · Bengaluru
Technical support, made faster with AI and a human touch.
I'm Bindu. For 2 years 3 months I've helped customers fix problems on Microsoft platforms at Concentrix. I use Claude and Microsoft Copilot to understand problems faster and explain fixes more clearly, and I check every answer myself before it goes out.
AI at work
A workflow where the AI helps and I stay responsible.
01 · UNDERSTAND
Summarise the case
Claude turns long case histories and error logs into a short summary, so I get to the real problem sooner.
02 · DIAGNOSE
Test the likely causes
I ask the AI for possible root causes, then check each one against official documentation before I recommend a fix.
03 · COMMUNICATE
Explain it clearly
Replies, step-by-step guides and knowledge-base notes are drafted with AI help and checked by me for accuracy, tone and privacy.
Claude (Anthropic)
Claude Code
Microsoft Copilot
ChatGPT
Prompt engineering
Reusable prompt library
Experience
Where I've worked and what I learned.
Dec 2023 – Present
Senior Engineer Specialist
Concentrix
- Customer technical support for Microsoft tools and platforms, from first diagnosis to resolution.
- Use Claude and Microsoft Copilot to summarise cases, suggest root causes and draft clear replies, and review every output myself.
- Keep reusable prompts for common case types so the team's replies stay consistent.
- Recognised by the organisation several times for going beyond expectations.
12 months · Internship
Blockchain Developer Intern
SignaX
- Helped build SignaX, a Web3 platform that lets users mint their own digital assets.
3 months · Internship
Cyber Security Intern
Pisquare Software Solutions
- Learned how cybersecurity is applied in real-world environments.
- Worked on a live project with Microsoft Power Apps and other Office 365 applications.
Projects
Things I've built.
Lost & Found Platform
A website any organisation can use. Members sign in to report lost items, and anyone who finds one on the premises can notify the owner and return it.
Skills
Support skills backed by engineering.
Support
Customer handlingTechnical analysisTroubleshootingPublic speaking
Microsoft & AI
Power AppsOffice 365ClaudeCopilot
Engineering
JavaSpring BootMERNSQLDockerCI/CDBlockchain
Education & more
Background.
2023
B.E. / B.Tech
Malnad College of Engineering, Hassan
2019
Class 12
JSS PU College for Women, Mysore
2015
Class 10
Jawahar Navodaya Vidyalaya, Mandya
Secretary of the ME-RIISE Foundation in college. Speaks English, Kannada and Hindi. Outside work: content writing, reading, dancing, singing and tutoring.
Let's talk.
I'm open to roles in technical support, customer engineering and AI-enabled operations.